Return, Refund & Exchange Policy | Spaarsh By Priyanka’s Collection

Effective Date: August 01, 2025

Welcome to Spaarsh By Priyanka’s Collection. We value your satisfaction and trust. This Return, Refund & Exchange Policy describes the terms and conditions for returns, exchanges, and refunds on purchases made through our official website www.spaarsh.in. Please read this policy carefully before placing your order.

Easy Return & Exchange Window

• • Customers must initiate a return or exchange request within 3 calendar days (72 hours) from the date of delivery.
  • Late return or exchange requests will not be accepted under any circumstances.
    

Return & Exchange Eligibility Criteria

To be eligible for return or exchange:

• • The item must be unused, unworn, and unwashed, with original tags and seals intact.
    
  • All original packaging materials including the invoice, product box, pouch, and warranty card (if applicable) must be included.
    
  • Products must be free from any signs of usage, alterations, fragrance, sweat, or damage.
    

Non-Returnable Products

The following items are not eligible for return or exchange:

• • Nose Pins
    
  • Nolaks
    
  • Finger Rings
    
  • Wristlet
  • Tiklis priced below ₹500
    
  • Customized or made-to-order products
    
    

Mandatory Unboxing Video Requirement

• • A complete unboxing video is mandatory for reporting:
    
  • Missing items
    
  • Physical damage during shipping
    
  • Manufacturing defects
    
  • The video must clearly show the parcel being opened from start to finish without any cuts or edits.
    
  • It must be submitted within 24 hours of delivery for consideration.
    
    

Return & Exchange Methods

Option 1: Doorstep Pickup (Available Across India)

• • Return pickup charge: ₹100 per pickup
  • For approved manufacturing defects, pickup is free of charge

Option 2: Self-Shipment

• • Ship the product to:
    Spaarsh By Priyanka’s Collection,
    143 SNN Ganguly Road, Ramrajatala, Howrah - 711104
  • Shipment must be dispatched within 3 business days of return approval
  • Share the tracking receipt via WhatsApp or email after dispatch

How to Initiate a Return or Exchange

• • WhatsApp: +91 82401 91924
    
  • Email: spaarsh.pcj@gmail.com
  • Our support team will respond within 24 hours (excluding Sundays)
    

Refund Policy

Inspection & Processing Time

• • All returned products are inspected within 2 business days after reaching our warehouse.
    
  • Refunds are processed within 2 business days of approval.
  • Refund amount may take up to 7 working days to reflect in your account.

Refund Mode

• • Prepaid Orders: Refunded to the original payment method.
  • Cash on Delivery Orders: Refund requires your bank account details, which will be used one-time only and never stored.

Refund Deductions

• • Prepaid Orders: ₹100 shipping fee is deducted
    
  • COD Orders: ₹200 shipping fee is deducted (includes forward and return shipping)
  • Voluntary Returns: All return and re-shipping charges must be borne by the customer

Exchange Policy

• • Only one-time exchange is allowed per order.
    
  • Additional exchanges are permitted only in case of approved manufacturing defects.
  • For voluntary exchanges, customers must bear both-way shipping charges.

Important Terms & Conditions

Return Rejection Scenarios

• • Returned product is used or altered
    
  • Missing original tag, invoice, or packaging
    
  • Request raised outside the return window
  • Missing or edited unboxing video
    

Abuse Prevention

• • We reserve the right to cancel orders or block accounts showing frequent or abusive return behavior.
    
    

Delayed Return Dispatch

• •  Approved return shipments not dispatched within 3 business days may be automatically cancelled.

Tampered or Damaged Packaging on Delivery

• • If the package appears tampered or damaged, please refuse delivery and contact us immediately with:
    
  • Photos of the parcel
    
  • Courier delivery note

RTO (Return to Origin) / Undelivered Orders

• • If your order is returned due to failed delivery attempts, the reshipping charges must be paid by the customer.
    
    

COD Refusals

    Refusing Cash on Delivery orders may lead to COD option being disabled for your future orders.

Customer Support Information

• • Working Hours: Monday to Saturday, 11:30 AM to 8:00 PM
  • Closed on Sundays
    

Contact Details

• • Email: support@spaarsh.in
    
  • Phone: +91 82401 91924
  • Address: 143 SNN Ganguly Road, Ramrajatala, Howrah - 711104

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Disclaimer: By placing an order with us, you acknowledge and agree to the terms and conditions mentioned in this Return, Refund & Exchange Policy.

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